Terms and Conditions

Privacy Statement

TotalSim is committed to protecting the privacy of our customers’ and those who engage with us.

 

Privacy Policy – Customers

TotalSim Ltd is a UK based Computational Fluid Dynamics consultancy. As part of our business services, some of the information we hold may be classified as “personal data” under European Union (EU) law as information relating to an individual. This privacy notice provides the information we are required to give in relation to the processing of personal data under EU law.

What we collect

  1. We may collect the following information about customers via our website, emails, telephone calls, in person or at trade shows.

Name

Organisation and job title

Contact information including email address and phone number

IP address

Details of your visits to our websites, and which site you came from to ours

Information gathered by the use of cookies in your web browser (please see more information on cookies below)

Your social media user name, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

  1. When do we collect your personal data?

When you visit our website

When you sign up to receive our newsletter

When you create an online account with us via the Wiki or request access via the website

When you engage with us on social media

When you contact us via email, phone or by post

When we meet you in person, e.g at a trade show

When you send us your personal information, such as a CV as part of a job application

  1. Legal basis we rely on to collect this information:

Consent:

In specific situations, we can collect and process your data with your consent.

For example, when you sign up to receive our newsletter or join our Wiki. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual Obligations:

We may need your personal data to comply with our contractual obligations. For example, if we need to deliver goods to you, we’ll collect your address details and pass onto our employee/courier.

Legal Compliance:

If the law requires us to, we may need to collect and process your data.

  1. What we do with the information we gather

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.  The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Privacy Policy can be found here https://policies.google.com/privacy?hl=en-GB&gl=uk A full statement of Google Analytics terms of service is to be found at https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk

Google Adwords Remarketing

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You may refuse the use of cookies by selecting the appropriate settings on your browser.

 

Newsletter We use mailchimp to send out our newsletter to those that have signed up via the form available on our website or Facebook page. We periodically send newsletters via email about our services or other information which we think you may find interesting using the email address which you have provided. Of course you are free to opt out of hearing from us at any time and we will only ever send you information if you signed up to receive our newsletter.

  1. Information provide during the application process for a role at TotalSim

All of the information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for. 

 

  1. Who do we share your personal data with?

We will not sell or rent your information to third parties.

We sometimes share your data with trusted third parties. For example, delivery couriers.

Examples of the kind of third parties we work with are:

Siteground who are our website provider – https://www.siteground.co.uk/privacy.htm

MailChimp who are our newsletter provider –https://mailchimp.com/legal/privacy/?_ga=2.211772883.732417724.1526379814-1735857454.1512383237

  1. Cookies

Our website uses cookies to store information about your site usage. A cookie is a small text file that is sent to your browser from a web server and then stored on your hard drive. Cookies enable us to recognise your computer and record information from your visits to the site, such as your preferred settings.

We may also use cookies and analytical software to collect anonymous data for internal research purposes and to compile statistical reports on website activity.

Most internet browsers accept cookies by default, however you can usually change your browser settings to reject cookies.

  1. Other websites:

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

When you access the linked third party websites, you do so at your own risk. You should check that you agree with each website’s Privacy Policy and Terms and Conditions before giving them any of your personal details. We will not be held liable for any misuse of your information or other misconduct by the third party, or any other loss arising from your use of a third party website.

  1. Data Retention

We will keep your personal information for as long as a business need remains:

To respond to any questions or complaints

To comply with legal requirements

  1. Our commitment to data security

We take data protection seriously and we have implemented technical, physical and administrative security measures to protect your information against unauthorised access, loss, misuse or destruction.

  1. Access to your information and corrections:

You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write or email us at the detail below.

  1. How to contact us:

Please contact us if you have any questions about our privacy policy or the information we hold about you:

By email – info@totalsim.co.uk

Or write to us at TotalSim, Top Station Road, Brackley, NN13 7UG